Customer Care / Shipping

Shipping 

 Destination  under 100€ over 100€ over 200€
Netherlands 5€ Free Free
Europe 10€ 5€ Free
Rest of the world  15€ 10€ Free

  

Destination  Days
Netherlands, Belgium  1-2 
Bulgaria  4-6
Denmark (excl. Faroe Islands and Greenland) 2-3 
Germany 2
Estonia 5
Finland 4-5 
France (incl. Monaco and Corsica, excl. Andorra and overseas departments and territories) 2-3
Great Britain (incl. Northern Ireland, excl. Gibraltar and Channel Islands) 2-3
Ireland 3-4
Hungary 3-5
Italy (excl. San Marino and Vatican City) 3-6
Latvia 4-5
Lithuania 4-5
Luxembourg 2
Austria 3-4
Poland 3-5
Portugal (incl. Azores and Madeira) 3-5
Romania 4-5
Slovenia
4-5
Spain (incl. Balearics, excl. Canary Islands) 3-5
Czech Republic 3-5
Sweden 2-4
Greece 4-7
Norway 4-7
Switzerland 3-5
Rest of Europe  4-10
United States  5-7
Australia  6-11
Brazil  6-15
Canada  5-11
China 5-10
Hong Kong  5-7
Japan  4-7
New Zealand  6-9
South Africa  4-6
Netherlands Antilles 4-8
Turkey 5-12
Russia 9-11
Indonesia 6-9
Rest of World 5-15

 

Carrier 

Orders are sent by Netherlands Post with Track and Trace. If you need your order sooner please e-mail us at hello@hothandbothered.com and we can try to assist via courier at an extra cost. 

Please note that you are liable for any additional taxes/import duties applied to your purchase during transit and/or on delivery. 

Your purchase will be shipped within 24 hours of receiving your order (Central European Time). We do not ship orders on weekends or public holidays. These orders will be shipped on the next working day. Orders placed on a Friday will be shipped the following Monday. You will receive an email confirming your order with a tracking number once your order has been dispatched. We do not accept responsibility for un-delivered or lost orders due to incorrect delivery details.

Returns

Our garments are handmade by skilled textiles artisan's but we will offer a refund on purchases following the below terms:

  • The garment must be unused and in the same condition that you received it. It must also be in the original packaging with the invoice/receipt
  • Returns within Europe must be received within 14 days and all other countries within 21 days
  • Refunds will be refused if any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 7 days within Europe and 21 days for all other countries.

Returns are to be send to:

Overtoom 87-2, 1054 HC, Amsterdam, Netherlands 

You will be responsible for paying for your own shipping costs for returning your item. You should consider using a traceable shipping service or purchasing shipping insurance. We accept no responsibility for items which are lost or damaged in the post.

Pre Orders 

From time to time we will open pre-orders on products whilst awaiting the arrival of stock from our suppliers. If this item is ordered in conjunction with other in stock items, please note that the order will not be dispatched until the pre-ordered stock arrives. We can send items separately but additional shipping cost will be charged. If you pre-order a handmade item please understand these items can take a while to make so there will be times we can’t give you an exact shipping date but we will always keep you updated on progress and expected delivery times. Any questions or concerns about our pre-order process please email us at hello@hothandbothered.com 

Accepted refunds

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and if you are approved your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again then contact your credit card company. It may take some time before your refund is officially posted and there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@hothandbothered.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange the same item, send us an email at hello@hothandbothered.com